FAQs

• Via Delivery
• You Click & You Collect

• We are proudly offered free shipping and handling for local shipping in Malaysia. Free shipping will be applied automatically to all qualifying orders.
• A minimum purchase of RM 150.00 or promotion codes are required for free shipping. Most packages will arrive 3 to 5 business days from date of payment. Delivery to remote areas will take 7 to 14 days.

Shipping Fee will be

• Peninsular Malaysia (PM) : RM 12.00
• Sabah & Sarawak : RM 15.00

Most packages will arrive 3 to 5 business days from date of payment. Delivery to remote areas will take 7 to 14 days.

Please note that during major holiday seasons*, please allow an extra 1-3 business days for processing time due to high peak of orders.

*Chinese New Year, Hari Raya Puasa, Deepavali, Christmas, etc.

Depending on availability of stocks, certain items in your order may be shipped from other warehouses, which may take an additional 2-3 business days.

We are proudly offered free shipping and handling for local shipping in Malaysia. Free shipping will be applied automatically to all qualifying orders.

These are general steps of your shopping journey with us:

• Choose your product, add to cart & amend quantity
• Check order details
• Confirm your shopping cart
• Provide shipping & billing information
• Choose payment options and finalize payment
• You will see the payment transaction status on your screen
• For successful transaction, we will email you the order confirmation shortly

The majority of our product range is available at our online shop. However, only products with available stock will appear with the “Add to Cart” button.

The order will be kept at the selected outlet for 14 days from the day of receiving the package. Please always contact and reach out to us if you want to arrange for other days to collect your orders.

The order will be returned to the warehouse after 14 days and a refund will be processed. Please note that refunds take up to 14 working days to process. Alternatively, you may ask someone else to collect the order on your behalf. He/She will need to present a copy of the notification for collection or delivery confirmation email. Administrative fee will be imposed for return and new shipment.

Credit cards like Visa and Master, and E-Wallet payments are accepted for use at You Pharmacy website.

Credit cards like Visa and Master, and E-Wallet payments are accepted for use at You Pharmacy website. There is no surcharge for use of credit card and E-Wallet payment on “the Site”. Credit card(s) and/or E-Wallets will be billed as soon as you purchase using credit card and/or E-Wallets on “the site”. Should there be refund for products which fulfil the criteria for return/ exchange, the refund will be processed in 15 to 30 days. In the events where order(s) cannot be fulfilled due to stock shortage, you will be contacted by staffs of You Pharmacy to arrange for refund/ exchange.

When shopping on our site, we give you the option of saving your credit card details to make things easier next time. Your details are stored securely at our payment partner, which are PCI DSS compliant. Your credit card information can’t be accessed by any third parties.

Products which are purchased from You Pharmacy website which fulfil the following conditions can be exchanged :

• products delivered are damaged or defective; or
• products delivered are expired; or
• Product received is different from Order submitted via You Pharmacy website.

Upon receiving the return parcel, item(s) will be checked to see if the item(s) fulfil the criteria for exchange. If yes, the items will be sent to you within 14 days.

• Drop us an email at taipan.youpharmacy@gmail.com within 7 days from the date you receive your item and provide us with the following:
• Name of purchaser,Invoice Number, Airway bills & Contact Number
• Product Name and reference number
• Reasons for exchange (wrong product/ damaged item/expired products) and take a picture of the products to be enclosed in the email.

• Personal care/ hygiene products like facial masks, test kits, personal grooming products due to hygiene issues.
• Free gift (s)
• Due to change of mind
• Disposable and one time use products/ Opened products/partially used (panties, gloves, masks, diapers and etc.)

Anything issue regarding Return/ Refund/ Exchange, , please contact us at

• Email Address: taipan.youpharmacy@gmail.com
• Contact Number/ Whatsapp Number: 016-6118252

If you don’t have an account and need to register a new account, you are brought to the signup screen.

1. Select Login on the homepage of YOU PHARMACY.
2. Sign up for a customer account by entering an E-mail Address, Username and Password.
3. Click Register to continue.
4. Approve to authorize and use the customer account.
5. Continue and you can purchase our product now.

*When creating an account, admin will send the new user a link to set their password via email registered.

If you don’t see your purchased products on the My Account page, please contact us. If you have another website account or bought a product on behalf of a client, be prepared to provide that information.

We allow customers to log into an existing account during checkout.

Ensure that you are logged into the correct account before going to the checkout page. If you aren’t logged in, or you’re logged into the wrong account, it’s necessary to log into the correct account before starting the purchase.

Anything issue regarding create account and purchase product via our website, please contact us at

• Email Address: taipan.youpharmacy@gmail.com
• Contact Number/ Whatsapp Number: 016-6118252

You Pick & You Collect is a way for you to collect your online orders. You can shop online anytime and collect your orders at a You Pharmacy outlet of your choice.

1. Log in to You Click and choose the You Click & You Collect when you shop online.
2. You receive Order Confirmation Email.
3. You Pharmacy Warehouse receives orders, packs and dispatches orders from warehouse.
4. Orders are delivered to respective You Pharmacy outlet(s).
5. You receive notifications via email/SMS/Whatsapp to inform you that your orders are ready and can be collected from You Pharmacy outlets.
6. You collect your order via email/messages and proof of orders at the selected outlets.

You Click & You Collect is free for all orders with no minimum spend required.

Select the You Click & You Collect as delivery method, find and select the preferred You Pharmacy outlets and proceed to check out.

It takes 3-5 working days for Peninsular Malaysia.

Please collect your orders within 14 days of receiving the notification for collection.

You may proceed to the cashier counter, or approach any You Pharmacy staff for assistance, and present the notifications/ emails/ messages you receive for collection.

The order will be kept at the selected outlet for 14 days from the day of receiving the package. Please always contact and reach out to us if you want to arrange for other days to collect your orders.

The order will be returned to the warehouse after 14 days and a refund will be processed. Please note that refunds take up to 14 working days to process. Alternatively, you may ask someone else to collect the order on your behalf. He/She will need to present a copy of the notification for collection or delivery confirmation email. Administrative fee will be imposed for return and new shipment.

Shipping Fee will be

• Peninsular Malaysia (PM) : RM 12.00
• Sabah & Sarawak : RM 15.00

Shipping options:

• Via Delivery
• You Click & You Collect